FAQ

Life is full of uncertainties.  The one true Constant in life is God.  His promises are everlasting and He never breaks a promise.  All of our counselors have faith in God and rely on the Holy Spirit for wisdom and advice.  We not only pray for wisdom, but we also encourage our clients to pray.  We often pray with our clients if they would like us to.  What we have found is that when a client realizes that God is there as a comfort and healer rather than a judge, their outlook on life changes and they begin to hope again.  And God still works miracles in lives every day. 

Why wait?  If something is bothering you and causing distress, seek help.  Seeing a counselor does not mean that you are crazy or that you cannot handle your problems.  Being able to discuss the situation with someone with a different perspective may be just the help you need.  Many people have situations in life that cause stress and sleepless nights, yet they continually try to ignore the symptoms and hope things will somehow get resolved.  What usually happens is that things can and often do get worse.  If you feel that there is a situation in your life that you are not handling as well as you would like, contact us so we can help.

All you need to do is contact the counselor of your choosing by either email or phone and they will set up an appointment for you.  However, if you are planning to use insurance to pay for your counseling sessions, you need to find out which counselors are providers in your network.  Most of our counselors list the insurance plans they accept on their information pages, but you can call your insurance to find out what your plan covers.

Our counselors return their own emails and phone calls.  They field most questions you may have, but due to the volume of calls, they may only have a few minutes to answer questions over the phone.  In order to visit with them in person, an appointment must be made that will require a fee.  The questions of most of our clients can usually be met in the initial brief phone call.

As counselors, we are not able to prescribe medication for our clients.  Many clients wish to find alternative ways of getting help rather than being medicated.  We work with our clients to find the best possible solution for them.  Sometimes that solution means that we recommend they visit a psychiatrist or physician for a medication evaluation.  At other times, clients are able to work through their issues through counseling alone without the help of medication. In any case, counseling is recommended to work along with medication to get the best results for the client.

The amount of sessions required varies depending on the issue and the client.  Some people come as few as 3 or 4 sessions and others come for several months or longer.  Play Therapy tends to be at least 5 or 6 sessions minimum.  Our goal is to help resolve issues as quickly as we possibly can for our clients.

Visiting a "doctor's office" can be a scary event for children.  We do not consider this a doctor's office.  Tell your children that they will be coming to a playroom where there are lots of toys they can play with.  This will make them anticipate their visit rather than dread it.

When your child comes to play therapy for the first time, the counselor will greet your child in the waiting room and invite them to come to the playroom to play.  Some children will come willingly while others will hold back and refuse to leave their parent/guardian.  Our policy is not to traumatize children, but to make them feel comfortable.  We will then invite the parent into the playroom with us for the first few minutes.  When the child begins to relax and play with the toys, the parent can usually leave the playroom.